Search
HomeAdviceTenancy Support Within Your HomeGlen Housing Association

Glen Housing Association

Glen Housing Association does not provide support directly to tenants, but will ensure that new tenants with specific support needs have a package already in place when they are allocated a property.

A whole range of issues can affect a tenant’s quality of life and their ability to manage in their home and sustain their tenancy. Although we do not provide formal support services or case manage tenants with specific needs, we can provide advice and assistance, including signposting and referring tenants to agencies with the expertise to assist with a range of issues including:

  • Mental health
  • Learning difficulties
  • Drug and alcohol addiction
  • Disabilities
  • Leaving care
  • Domestic violence
  • Poverty/fuel poverty
  • Extreme youth or immaturity
  • Young parents
  • Older people with support needs
  • Families with support needs
  • No established local networks

Our Tenancy Sustainment Policy sets out the following 3 key objectives.

Prevention

Taking steps prior to and from the commencement of a tenancy which will identify issues and assist in sustainment.

Tenancy Support

Being proactive in identifying prospective and existing tenant vulnerability issues and ensuring the appropriate support is put in place to sustain a tenancy.

Partnership Working

Developing networks and partnership working with other agencies to address vulnerabilities and assist in sustaining tenancies.

Any existing tenant who would benefit from this service should contact the office on

01592 621188 or email info@glenhousing.co.uk

In this section

Service Update

2nd August 2024 - FHR Application Processing Issue

Due to an IT issue we are unable to provide customers with an update on their Application for Housing. New applications can be submitted during this time, however there may be a delay in them being assessed.

We apologise for any inconvenience this may cause, however the team are working to resolve this issue and will provide a further update when available. 

November 2023 - Customer Survey

We want to hear from you! Fife Housing Register are running a customer survey from November 2023 to January 2024. We want to hear from applicants who have either completed their housing journey with us or are currently on our waiting list. Your answers could help us improve our service in the future. Please see the below link to the survey;

FHR SURVEY

June 2023 - The Fife Housing Register Team have moved base from New City House, Dunfermline to Brunton House, Cowdenbeath. Any Post being sent to the FHR Team should be sent to the following;

Fife Housing Register Team, Cowdenbeath Customer Service Centre, Brunton House, High Street, Cowdenbeath, KY4 9QU.

Alternatively you can;-

Loading